Frequently Asked Questions
nibu Customer

Is the nibu app available everywhere?


Work to expand the coverage area is underway!

Currently, nibu is available in:

USA

Mexico

Scandinavia

Italy

Switzerland

Follow us on Facebook, Instagram, LinkedIn (@Nibu) and Twitter (@NibuApp) to stay updated on our expansion to new areas!

Is there a fee to join nibu?


No, both apps – “nibu” and “nibu-Provider” – are completely free to download and sign up. There are no subscription fees or monthly fees to worry about.

Can I make arrangements with the service provider to pay them cash or pay them outside the nibu platform, instead of paying them through the nibu platform?


Yes. According to our Terms of Use agreed upon by every customer AND service provider, if the initial communication between the customer and service provider was started via the nibu or nibu-Provider platform, OR if the initial service request was initiated/accepted via the nibu or nibu-Provider platform, then you are legally responsible to make sure that the payment for your services to the same customer always occurs via the nibu platform. Your attempts to take payment from that customer outside of nibu platform not only puts you at risk, but also puts your customer at risk for any penalty/penalties that may result from such action(s).

Additionally, nibu is deeply engaged in giving back to the community, and we are also offering free health benefits to its qualifying customers and service providers in the US

When do I have to pay the service provider? amazing?


As soon as the service is completed, you will receive an invoice in your “nibu” app, from the service provider . Once you approve the invoice, payment is automatically deducted from the payment method in your profile.

Can I initiate requests with multiple service providers?


Yes. You can send multiple requests, and once you have connected and hired one of them, you can cancel the other requests.

Can I rate a service provider after initiating a service request, even if I decided to go with another service provider?


You can only rate a service provider once you have completed a service through them.